At South Kensington Flowers, your satisfaction is at the heart of everything we do. As a trusted local florist serving households and businesses in South Kensington and the nearby area, we take pride in delivering only the freshest flowers. Every bouquet or arrangement is hand-selected to ensure outstanding quality and longevity.
We stand by our fresh flowers guarantee: Flowers delivered by South Kensington Flowers will arrive fresh and vibrant. If they do not meet your expectations, rest assured that our returns and complaints process is simple and straightforward.
If your flowers or gifts arrive damaged or not in top condition, please notify us within 24 hours of delivery with photos of the item in question and the packaging. This ensures we can address the issue promptly and continue to provide the highest quality floral service in South Kensington. We strive to make every delivery right the first time, but on rare occasions, transit may cause unintentional damage. Your prompt feedback helps us track and improve our service.
Our flowers are carefully sourced and arranged to last a minimum of five days from the date of delivery, provided they receive appropriate care. This is our freshness window and a part of our commitment to every customer. If you find your blooms wilting or fading before this period, please contact us within five days of receipt. We may request a photograph to assess the product's condition and determine the best solution for you.
Your experience matters to us. In the rare event that you receive flowers that do not meet our freshness standards or are damaged upon arrival, you will have the option of a full refund or a replacement arrangement, depending on your preference and the circumstances. Refunds will be processed as quickly as possible, typically using the original payment method. Replacements will be scheduled for delivery at the earliest possible convenience.
Please note: Because flowers are perishable, we are unable to accept returns for change-of-mind reasons once an order has been delivered and signed for. Our focus is on resolving issues regarding quality or damage with care and efficiency.
If you are unhappy with your order or our service for any reason, please follow these steps:
For years, South Kensington Flowers has been the go-to choice for fresh flowers and prompt, personal service in South Kensington. We are proud to be a trusted neighbourhood florist serving both households and local businesses. Your satisfaction means everything to us, and our team is always ready to help if any concerns arise. Thank you for choosing South Kensington Flowers, where quality and care bloom every day.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
