Welcome to the online terms and conditions ("Terms") of South Kensington Flowers. By placing an order for online flower delivery in South Kensington and the surrounding areas through our website, you accept and agree to be bound by these Terms. These Terms govern your purchase, payment, cancellation, and rights related to all products ordered for delivery via our e-commerce platform. Please read them carefully before placing your order. If you disagree with any aspect of these Terms, you should not use our online flower delivery service.
These Terms apply to all individual and business customers ordering via our website for delivery within South Kensington and adjacent areas. Whether you are sending flowers for personal celebrations, corporate events, or any other occasion, these Terms set out your rights and responsibilities as our customer.
1. Selection: To place an order, select your preferred floral arrangement, bouquet, plant, or related products from our website. Product descriptions, images, prices, and delivery options are provided to assist in making your choice. Please note that while we strive to display our products accurately, the actual flowers received may vary in colour or variety subject to seasonal availability.
2. Delivery Address: When ordering, provide a full, accurate delivery address in South Kensington or specified surrounding postcodes, along with any relevant delivery instructions. We cannot accept responsibility for late or failed deliveries due to incorrect or incomplete address details supplied by you.
3. Personal Details: At checkout, you must provide correct contact information, such as name and valid contact number, which shall be used solely for processing your order and communicating regarding your delivery, in compliance with our privacy policy.
4. Confirmation: On submission of your order, you will receive an on-screen and email confirmation summarising your selections and payment. This confirmation does not signify our acceptance of your order, but merely acknowledgement of receipt.
5. Acceptance: A legally binding contract is formed only when your payment is processed successfully and you receive an email stating that your order has been accepted and is being processed for delivery.
All prices on our website are stated in Pounds Sterling (£) and include VAT where applicable. While we endeavour to ensure all prices are accurate at the time of publication, errors may occur, in which case you will be contacted and given the option to reconfirm your order at the correct price or cancel for a full refund.
Payments for all online orders must be made using the available payment options displayed at checkout (including major credit/debit cards and select digital payment methods). Your card or account will be charged at point of order confirmation. We utilise secure payment gateways to protect your financial information during transaction processing.
1. Amending Orders: If you wish to amend your order, please contact us as soon as possible after placing your order. Amendments may not be possible for orders already prepared or in transit. Early notification increases the chances of successful amendment, subject to our operational capacity.
2. Cancelling Orders: You may cancel your order and receive a full refund if you notify us before 12 noon on the day prior to your scheduled delivery. For same-day or next-day deliveries, cancellations must be requested within one hour of placing the order, subject to product preparation status. After this time, cancellations might not be possible, especially if the flowers have been cut or prepared according to your order.
3. Process for Cancellations: To cancel, provide your order details through our contact page or customer service. We will confirm cancellation by email and initiate any eligible refund. Refunds are typically processed using the original payment method and may take several business days to appear in your account, depending on your bank or card provider.
We aim to deliver all orders at the agreed time to addresses within South Kensington and surrounding areas. Standard delivery hours and cut-off times are clearly stated on our website. While every effort is made to ensure timely delivery, external factors such as extreme weather or traffic conditions may cause rare and unavoidable delays.
Where the recipient is unavailable at the time of delivery, we will follow your delivery instructions or, if none are given, attempt to leave the flowers safely with a neighbour, at a secure location, or re-attempt delivery (at our discretion). A delivery note or card will be left where possible to notify the recipient.
All floral products are subject to availability. In rare cases, if specific flowers or materials are unavailable, we reserve the right to substitute part or all of a product with an item of equal or greater value and similar style, maintaining the overall appearance and quality of your chosen product. We will, where practical, contact you beforehand to confirm any significant substitutions.
We are committed to providing flowers and gifts of the highest quality for delivery in South Kensington and surrounding areas. Should you believe your flowers are not up to standard, please notify us within 24 hours of receipt, providing photographs and detailed description. If the product is proven defective or not as described, we will offer an appropriate resolution, which may include replacement, re-delivery, or refund at our discretion.
Returns of perishable goods such as flowers are generally not accepted, except where products are damaged, defective, or significantly not as described upon delivery.
South Kensington Flowers' liability to you in connection with any product purchased through our website is strictly limited to the purchase price of that product. We are not liable for indirect, special, consequential, or punitive losses, including but not limited to missed occasions, loss of enjoyment, or emotional distress arising from late or failed flowers delivery except where caused by our proven negligence or wilful misconduct.
We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be limited or excluded by law.
Your privacy is important to us. All personal information you provide to us is handled in accordance with applicable UK data protection laws and our privacy policy, available on request. We use personal data to process orders, arrange delivery, and contact you regarding your purchases or services.
All content included on the South Kensington Flowers website, including product images, descriptions, logos, designs, and text, is the property of South Kensington Flowers or its licensors and is for your personal, non-commercial use only. You may not reproduce, republish, or otherwise exploit any content without our explicit written consent.
We are not responsible for any failure or delay in performing our obligations under these Terms that is caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, transportation disruptions, or other unforeseen circumstances ("Force Majeure Event"). In such cases, affected orders may be cancelled with a full refund or rescheduled for another available delivery date at your instruction.
These Terms and any disputes or claims arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim related to these Terms, their subject matter, or formation.
South Kensington Flowers reserves the right to update or modify these Terms at any time in line with changing business, operational, or legal requirements. Any amendments will be posted on our website and apply to online orders placed after the effective date of update. We recommend reviewing these Terms regularly before placing new orders.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed removed and the remainder of these Terms shall remain in full force and effect.
If you have questions about your order, these Terms, or require assistance, please use the customer support details listed on our website's contact page. Our team is dedicated to assisting customers across South Kensington and surrounding areas with all aspects of their online flower delivery experience.
Thank you for choosing South Kensington Flowers for your floral gifting needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
